Have an accessible public toilet which is unlocked
Train your staff in communicating with people with learning or behavioural challenges
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have a wheelchair accessible toilet / shower and change room
Use Plain English / easy read signage and information (includes menus and emergency information)
Use floors/coverings which are slip resistant, firm and smooth
Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in your access statement)
A quiet space is available at the venue/ facility
Use non-slip tiles in the bathroom or slip resistant matting
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
Have Braille and tactile signage on all information and paths of travel
Have grab rails in the bathroom
Caters for people who are blind or have vision loss.
Provide information in large print
Provide seating in common areas including reception area
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Caters for people who use a wheelchair.
Provide digital communication materials (hard copy information is also available on line)
Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
Provides general access facilities and services for people with access needs.
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Offer a range of contact methods for receiving complaints
Have an appropriate area for toileting an assistance dog
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
