Upon arrival at the Pacific Bay Resort, the sweet smell of frangipani and jasmine collect with the sound of surf lapping on the shore of Charlesworth Bay Beach to command your attention. Enjoy a great night’s sleep in spacious resort rooms, or one and two bedroom spa suites. Suites have full kitchen and laundry facilities.
Discover the Modern Australian / Italian flavours of the Bayside Bar and Grill. Relax with a massage or beauty treatment from Tranquility spa, with sauna, and hairdressing services.
Take in the sights of breathtaking mountain and forest views from across the resort. Kids can enjoy the playground and games room and for the active guests, there is tennis, swimming pools, golf, gym, and jogging trails.
Offer multiple options for booking - web, email, phone
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Offer a range of contact methods for receiving complaints
Have a wheelchair accessible toilet / shower and change room
Ask all visitors if there are any specific needs to be met
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Use floors/coverings which are slip resistant, firm and smooth
Train your staff to respond to allergic reactions
Use non-slip tiles in the bathroom or slip resistant matting
Adhere to The Food Authority requirements for allergy management in food preparation
Have grab rails in the bathroom
Provide seating in common areas including reception area
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Caters for people who use a wheelchair.
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Caters for people with allergies and intolerances.
Have step free access to restaurant, lounge and bar
Provides general access facilities and services for people with access needs.
Have step free access to the conference or function room
