Woolgoolga MTB Festival

Actively welcomes people with access needs.

• Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Train your staff in communicating with people with learning or behavioural challenges
• Caters for people who are blind or have vision loss.
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in your signage and communication materials (Helvetica and Arial)
• Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog
• Caters for people who are deaf or have hearing loss.
• Train your staff in communicating with people who are deaf or have hearing loss
• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
• Provide seating in common areas including reception area
• Caters for people who use a wheelchair.
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
• Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
• Have an accessible public toilet which is unlocked
• Have a wheelchair accessible toilet / shower and change room
• Have wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height)
• Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
• Provides general access facilities and services for people with access needs.
• Offer multiple options for booking - web, email, phone
• Offer a range of contact methods for receiving complaints
• Train your staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)